powerlogger not connecting

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instro84

Member
man i can't get this power logger to work with either one of my tablets i have a windows 10 next book and a windows 7 tablet won't work with either, i do know the install is good connected to a buds pc and connected right away been trying for a few months about ready to give up.
 
EricM

EricM

Administrator
Staff member
Have you gone through the windows 7 or windows 10 install threads that I made in this section?
 
I

instro84

Member
yup went thru both, tried on xp, win7 and win 10, the power logger never shows up in the device manager, deleted and reinstalled software several times also
 
EricM

EricM

Administrator
Staff member
So it works when you plug it into your friends computer, but not your computer?
 
EricM

EricM

Administrator
Staff member
Are you absolutely sure nothing shows up in the 'Devices and Printers' screen when you plug in the USB cable with the key on? It doesn't make much sense that it would work on his computer, if using the same powerlogger and cable, and not yours.
 
I

instro84

Member
yea i know thats whats stumping me, if i remember a uart shows up and i go thru the driver configuration steps but the pl never connects, i'll try again tomorrow and post some screen shot of what i see
 
I

instro84

Member
finally had time to mess with power logger again, here' what i get when i connect tic to it with ignition on. thanks for the help.
 

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EricM

EricM

Administrator
Staff member
Pick one device and keep using it. No need to keep changing devices.

Need know what shows up on the "Devices and Printers" screen (not device manager), when you plug in the powerlogger (key on). At one point you said something showed up.
 
EricM

EricM

Administrator
Staff member
The FT232 is the powerlogger. So your computer sees it. You need to get into the properties of that device and see if it has assigned a COM port. If not, it might need the drivers installed.
 
I

instro84

Member
looks like its on comm3 so i went to propertied and tried to update drive for comm3 to the one in the power logger folder and it said windows determined the best driver is already installed
 
EricM

EricM

Administrator
Staff member
If you already have a com port, then you don't need to do anything. The drivers are already working.

Start the powerlogger software and set the com port to 3, then try to connect (press the monitor button).

Capturecom.JPG
 
I

instro84

Member
i think i see the problem now Eric, i wasn't setting the com port on the power logger, i'll give that a shot when i get home tomorrow pretty sure thats my issue.
 
I

instro84

Member
Eric, finally got it up and running, bob said i had the wrong plc file. thanks for all the help you guys are awesome.
dale
 
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