This is a new installIs this a new install? In other words, did it previously connect?
Is the software all installed and activated, and are you opening your project folder that was on the USB drive?
What version of windows are you using?
I am using widows 10This is a new install
Software has been activated
I am connected using a different cable .I you look in the windows Device Manager, under the "Ports (COM & LPT)" section, when you plug in the USB cable, a new port should appear, like USB Serial. Then disappear if you unplug it.
Does that happen?